If you are having login issues, try the following steps for a quick fix rather than resetting your password.
- Check your username is correct, it may not always be exactly your email. You username should be in your welcome email.
- Ensure your caps lock is not turned on when entering your password.
- Ensure you are not missing any special characters in your password.
- Ensure you are using the credentials for the correct portal as they may be different for each portal.