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Login Troubleshooting

If you are having login issues, try the following steps for a quick fix rather than resetting your password.

  1. Check your username is correct, it may not always be exactly your email. You username should be in your welcome email.
  2. Ensure your caps lock is not turned on when entering your password.
  3. Ensure you are not missing any special characters in your password.
  4. Ensure you are using the credentials for the correct portal as they may be different for each portal.